PERLINDUNGAN HUKUM ATAS INFORMASI DAN DATA NASABAH DALAM LAYANAN PERBANKAN DIGITAL
Abstract
The rapid and sophisticated technological developments in banking activities, can
not be denied has provided ease of access to customers, through the Internet
network with the concept of digital banking services. Customers are so pampered
with the ease of transacting, which can be done anytime and anywhere. Customer
loyalty is the main target in line with the intense competition among banks, in an
effort to provide smart, fast and efficient service with the use of information
technology. The protection of customer information and data is not sufficient to
rely solely on legislation issued by the government, but must be complemented and
reinforced by the formulation and application of rules or internal policies of banks
concerning information protection and customer data including the process of
obtaining, collecting, processing, analysis, storage, appearance, announcement,
dispatch, dissemination and destruction.
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