AKTUALISASI NILAI-NILAI DASAR PROFESI PEGAWAI NEGERI SIPIL DI KANTOR IMIGRASI KELAS I TANJUNG PRIOK TENTANG LAYANAN PENGADUAN DALAM PERMOHONAN PENERBITAN PASPOR

Abstract

This actualization is prepared in order to fulfill the task of Latsar Group III of
class V. The actualization design is also expected to be used as a guide in the
implementation of government employees (ASN) basic values actualization
activities during the implementation of Basic Training upon return to their
respective work units. The issues to be faced are as follows: 1. There are still
people coming to the Immigration Office to complain about the passport issuance
service. So the authors assume that the dissemination of information about the
service of the passport issuance is not yet optimal. 2. There are still people who do
not understand about the numbering and additional procedures in the passport
issuing queue. So the authors assume that there is still need additional information
about ordering the queue. 3. Still not optimal record in entry process and scanner
verification file of passport issuance application. So it is difficult to know the
number of passports that will and have been processed in 1 day.